Optimising Service Delivery
4 days ago
Service Transformation Specialist Opportunity
About the RoleThis role requires a forward-thinking professional to drive service optimisation and design future-state processes that reduce pain points and create long-term efficiencies.
Key Responsibilities:- Lead end-to-end process mapping to identify opportunities for service improvement.
- Partner with stakeholders across the University to deliver changes that are practical, sustainable, and aligned with RMIT's strategy.
- Embed continuous improvement methodologies and use data to measure and demonstrate benefits.
You will require:
- Experience in process improvement and service transformation, preferably in the higher education sector.
- Understanding of timetabling challenges in large or dual-sector institutions.
- Ability to translate complexity into clear, actionable solutions that deliver measurable impact.
- Strong stakeholder relationships and effective communication skills.
A dynamic and supportive work environment, career growth and development opportunities, and a commitment to being a child-safe organisation.
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