Digital Platform Operations Manager
3 days ago
We are seeking an experienced Digital Platform Operations Manager to join our IT Shared Services team and be accountable for the management of Application Delivery and Support of all Human Resource Information Systems (HRIS) and People Management Systems, including Work Health Safety (WHS) systems.
Responsibilities- Managing the platform service lifecycle, including defining and executing platform service vision and strategy, validating business requirement and design, identifying and resolving issues.
- Leading and defining an outcome-oriented service roadmap, informed by customer insights and feedback. Defining and writing user stories, acceptance criteria and success metrics, ensuring customer-centric product design, development and delivery
- Leading research including consultation with stakeholders and related activities, to define current and future product enhancements to meet customer needs and maximise return on investment
- Ensuring service design compliance with regulatory obligations and relevant CSPD's policies and standards, proactively identifying, mitigating and managing risks associated to the service, and remediation initiatives
- Planning and designing tests that validate services have been built against design specification
- Embedding a service management culture within the wider team and lead all service design activities for the platform
- Tertiary qualifications in the relevant area of study.
- Strong Negotiation, conflict management and interpersonal skills.
- Ability to build strong relationships with internal and external stakeholders.
- Competitive remuneration ($110,000 - $140,000 per annum)
- Salary packaging
- Wellbeing initiatives and resources
- Flexible work arrangements for eligible employees
- Extensive growth and development opportunities
- Ex-gratia leave
- Cultural leave for Aboriginal & Torres Strait Islander employees
- State-of-the-art facilities
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