Digital Services Manager

9 hours ago


North Parramatta, New South Wales, Australia Catholic Education Full time

About Catholic Education

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Catholic Education is a leading provider of education in the Parramatta Diocese, with a reputation for excellence and innovation. Our mission is to empower students to reach their full potential and become leaders in their communities.

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Role Overview

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We are seeking an experienced Digital Services Manager - Human Resources to join our team. This role will be responsible for the management of Application Delivery and Support of all Human Resource Information Systems (HRIS) and People Management Systems, including Work Health Safety (WHS) systems.

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Key Responsibilities

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  • Managing the platform service lifecycle, including defining and executing platform service vision and strategy, validating business requirement and design, identifying and resolving issues.">
  • Leading and defining an outcome-oriented service roadmap, informed by customer insights and feedback. Defining and writing user stories, acceptance criteria and success metrics, ensuring customer-centric product design, development and delivery">
  • Leading research including consultation with stakeholders and related activities, to define current and future product enhancements to meet customer needs and maximise return on investment">
  • Ensuring service design compliance with regulatory obligations and relevant CSPD's policies and standards, proactively identifying, mitigating and managing risks associated to the service, and remediation initiatives">
  • Planning and designing tests that validate services have been built against design specification">
  • Embedding a service management culture within the wider team and lead all service design activities for the platform">
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About You

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To be successful in this role, you will require:

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  • A tertiary qualification in a relevant area of study">
  • Strong negotiation, conflict management, and interpersonal skills">
  • The ability to build strong relationships with internal and external stakeholders">
  • Understanding and contribution to the delivery and continuous improvement of relevant strategic initiatives and operational plans">
  • Engagement in continuous learning and contribution to a collaborative and respectful working environment aligned with the culture and values of Catholic Education">
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What We Offer

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In addition to a competitive salary, we offer a range of benefits, including:

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  • Up to 25% off school fees for your children enrolled in our schools">
  • Salary packaging">
  • Wellbeing initiatives and resources">
  • Flexible work arrangements for eligible employees">
  • Extensive growth and development opportunities">
  • Ex-gratia leave">
  • Cultural leave for Aboriginal & Torres Strait Islander employees">
  • State-of-the-art facilities">
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Estimated Salary: $120,000 - $150,000 per annum



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