Production System Support Specialist

4 days ago


Melbourne, Victoria, Australia Vanguard Full time

**About Vanguard**

Vanguard is a global investment management leader, serving over 50 million investors worldwide. Our commitment to diversity and inclusion is rooted in our culture, guided by the statement: 'Do the right thing.'

We're looking for a skilled Production System Support Specialist to join our International System and Technology Group, supporting our applications and global websites 24/7.

The ideal candidate will have relevant work experience in IT, with a strong understanding of cloud technologies and excellent problem-solving skills. Experience in application support of Java and/or Node based applications is also desirable.

**Key Responsibilities:**

  • Prioritize and address incidents, ensuring timely and efficient responses.
  • Monitor production systems for alerts and outages, taking prompt action as required.
  • Proactively improve alerting and monitoring, reducing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) metrics.
  • Demonstrate working knowledge of Production Systems through execution of technical procedures and resolution of production issues.

**What We Offer:**

Competitive salary ($85,000 - $110,000 per year), depending on experience.

A hybrid working model, combining flexibility with opportunities for in-person learning, collaboration, and connection.

Ongoing training and development opportunities to enhance your skills and career prospects.



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