Production Support Analyst

9 hours ago


Melbourne, Victoria, Australia Vanguard Full time

About Vanguard

We are a leading investment management company, dedicated to delivering exceptional results for our clients. With over 45 years of experience and a global presence, we offer a unique opportunity to work in a dynamic and innovative environment.

Our Team & Opportunity

You will be part of our International System and Technology Group, providing 24x7 support to our applications and global websites. Our team is passionate about delivering reliable and available systems, and we are constantly looking for ways to improve and develop our monitoring practices.

What You Will Do

  1. Focus on incident management, addressing and responding to incoming incidents in a timely and efficient manner.
  2. Proactively identify and resolve issues to minimize downtime and ensure business continuity.
  3. Collaborate with cross-functional teams to drive process improvements and enhance system performance.
  4. Develop and maintain knowledge of production systems, including technical procedures and resolution of production issues.
  5. Liaise with application vendors to resolve issues and ensure service level agreements are met.
  6. Maintain policies and procedures to ensure consistency and quality.

Requirements

  • Relevant work experience in IT in an enterprise organization.
  • Understanding of cloud technologies and similar working experience preferred.
  • Strong analysis and problem-solving skills.
  • Intermediate SQL skills.
  • Experience in application support of Java and/or Node-based applications.

Estimated Salary: $80,000 - $110,000 per annum

Why Join Us?

Vanguard offers a hybrid working model that balances flexibility and collaboration. We prioritize diversity and inclusion, empowering our crew to contribute their strengths and achieve our mission-driven purpose.



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