Technical Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $120,000 - $160,000

**Job Title:** Technical Support Specialist

At our organization, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support engineering organization, you will be responsible for delivering exceptional customer service and technical expertise to our clients.

The ideal candidate will have a strong background in enterprise software support, with a passion for complex problem-solving and a drive for excellence.

  • Triage and Resolve Issues: Take ownership of incoming customer issues, triaging, investigating, managing, and resolving complex technical problems related to our products.
  • Escalation and Communication: Effectively communicate with customers, maintaining prescribed SLAs, and escalating issues to the engineering team as needed.
  • Documentation and Knowledge Sharing: Document detailed investigations of new issues and create knowledge base content to aid in future issue resolution.

Required Skills and Qualifications:

We are looking for individuals with a minimum of 5+ years of experience supporting enterprise customers in a highly technical support role, and 3+ years of experience working with Docker and Kubernetes.

Benefits:

We prioritize diversity and inclusion in the workplace. If your experience is close but doesn't fulfill all requirements, please apply. We offer a dynamic work environment, opportunities for growth and development, and a commitment to employee satisfaction.

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $110,000

    Job Title: Technical Support SpecialistJob Overview: We are seeking a skilled and motivated technical support specialist to join our team. As a technical support specialist, you will provide high-quality technical support to users across ANZ, ensuring that their technical needs are met in a timely and efficient manner.Key Responsibilities:

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $88,146 - $92,309

    Job Title: Technical Support SpecialistJob DescriptionWe are seeking an experienced Technical Support Specialist to join our team. The successful candidate will provide technical assistance and support to a diverse audience, including staff, students, and key stakeholders.

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $150,000

    Job Title: Technical Support SpecialistWe're seeking a highly skilled technical professional to join our team as a Technical Support Specialist. This role will involve working closely with clients to implement, support, and enhance their software products.The ideal candidate will have a strong background in software development and implementation, with...

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $45,000 - $65,000

    Job Title: Technical Support Specialist\About the Role:\We are seeking a skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers, troubleshooting complex technical issues, and collaborating with internal teams to resolve customer...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSpecialist Full time $100,000 - $150,000

    Job Title: Technical Support Specialist As a technical support specialist, you will be responsible for delivering exceptional service to our enterprise customers. You will work closely with internal stakeholders and vendors to facilitate the delivery of managed services and technical support for Cloud and Datacentre technologies. Key...

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and dedicated professional to join our customer support team as a Technical Support Specialist.This is a challenging role that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.In this position, you will be responsible...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeKnowledge Full time $80,000 - $120,000

    Job Title: Technical Support Specialist">We are looking for a skilled Technical Support Specialist to handle production support activities for the Banking domain based on CA ESP.The ideal candidate will be responsible for administering day-to-day scheduler, performing root cause analysis, and implementing proposed changes to improve performance.Key...

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $130,000

    Job Title: Technical Support SpecialistA Technical Support Specialist is required to provide technical assistance to customers. The successful candidate will troubleshoot and resolve customer technical issues, collaborate with internal teams, and develop technical expertise.Key Responsibilities:Resolve customer technical queries in a timely manner.Develop...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeMicrosoft Full time $99,100 - $134,455

    Job Title: Technical Support Specialist">About the Role:We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our customer experience organization, you will play a crucial role in empowering customers to accelerate business value through differentiated customer experiences that leverage Microsoft's...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeFieldServicesEngineer Full time $96,208 - $124,592

    Job Title: Technical Support SpecialistWe are seeking an experienced and skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical support, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.Job DescriptionThis is a unique opportunity to join a dynamic...