Technical Support Professional

3 hours ago

Hobart, Tasmania, Australia beBeeCareer Full time $75,000 - $105,000

Make a meaningful impact in the education sector as a skilled technical support professional.

We are seeking an experienced and dynamic individual to join our team in providing exceptional technical support, troubleshooting, and management of systems and devices. Your day-to-day will involve:

- Delivering high-level customer satisfaction through prompt issue resolution and effective communication
- Collaborating with cross-functional teams to develop and implement technology solutions
- Building strong relationships with stakeholders to ensure seamless service delivery
- Creating and maintaining documentation, training materials, and guides to support technology adoption

**Your ideal profile:**

- 3-5 years' experience in Level 1 and 2 customer-focused technical support roles where documenting, monitoring, and resolving issues promptly are essential
- Demonstrated expertise in supporting a broad range of Windows and MAC technologies
- Understanding of Wireless networking, TCP/IP, remote administration tools and techniques
- Basic Windows system administration including Active Directory and Group Policy
- Familiarity with cloud-based delivery platforms and services such as Microsoft Office 365 and G-Suite
- Strong problem-solving skills and ability to manage technical issues efficiently and effectively
- Excellent interpersonal, written, and oral communication skills
- Ability to work autonomously while being a strong team player

**What we offer:**

- A dynamic and agile work environment that encourages growth and development
- Opportunities for continuous learning and skill enhancement
- Flexible work arrangements to balance work-life demands
- Competitive compensation and benefits package

**Why choose us?**

- We value diversity, inclusion, and individual talents, strengths, and differences
- We prioritize employee well-being, offering EAP assistance, birthday leave, novated leasing, salary sacrifice, and other perks

**Let's grow together**

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