Technical Support Specialist

2 weeks ago

Hobart, Tasmania, Australia beBeeSupport Full time $66,766 - $95,947

We are seeking a Technical Support Specialist to provide high-quality support services for our technology systems and infrastructure.

About the Role:

This is an exciting opportunity to join our team as a technical expert, providing customer-focused support and troubleshooting services. You will be responsible for identifying and resolving technical issues, working collaboratively with IT teams, and maintaining accurate records of incidents and changes.

Key Responsibilities:
  • Provide exceptional technical support services for our ICT systems, infrastructure, and applications
  • Work closely with IT teams to resolve complex technical issues and implement solutions
  • Maintain up-to-date records of incidents, problems, and changes to ensure seamless service delivery
Requirements:
  • A strong technical background gained through satisfactory completion of a relevant course of study at a tertiary institution
  • Relevant industry certifications, particularly in Microsoft technologies
  • Experience in customer support, IP networking configuration, and security, as well as experience working in an environment that utilizes IT Service Management (ITSM) principles
Preferred Qualifications:
  • Experience with VMware virtualization
  • Experience with Microsoft SQL and COTS applications
  • Experience working in an inclusive workplace that values diversity and inclusivity
Benefits:

We offer a competitive salary, flexible working arrangements, and opportunities for professional growth and development. Our organization values diversity, equity, and inclusion, and we welcome applicants from diverse backgrounds and abilities.

Contact Us:

Please submit your application, including your resume and cover letter, to us via email. We look forward to hearing from you

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