Technical Support Specialist

3 days ago


Hobart, Tasmania, Australia beBeeRisk Full time $90,000 - $120,000
Job Overview

We are seeking an accomplished Technical Support Specialist to join our team.

  • Resolve complex technical issues, service requests, problems, and defects using ITIL best practices.
  • Plan and deliver change and release activities, notifying stakeholders of system disruptions.
  • Evaluate risks to critical systems and develop strategies to mitigate them effectively.
  • Identify and implement process improvements, including workflow processes and technology configurations.
  • Provide ongoing support for the life cycle of systems, interfaces, and business processes through user engagement, testing, and training.
  • Build strong relationships with team members, stakeholders, and vendors to maintain expert knowledge.
  • Apply information security management principles and risk management practices rigorously.


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