IT Technical Support Expert

1 day ago

Hobart, Tasmania, Australia beBeeIT Full time $80,000 - $100,000
Job Overview

As an IT Support Specialist, you will be responsible for delivering technical assistance and troubleshooting services to end-users. With a strong technical foundation and excellent customer service skills, you will serve as the primary point of contact for customers experiencing issues with hardware, software, or applications.

Key Responsibilities:
  • Provide first/second-level contact and problem resolution for customer issues.
  • Collaborate with Third Party Vendors to remediate complex AV issues as needed.
  • Communicate issue status and resolution in a timely manner.
  • Maintain ticket updates for all reported incidents.
Required Skills and Qualifications

You will also be responsible for installing, upgrading, supporting, and troubleshooting various desktop applications including Windows XP, 7, 8.1, 10, Microsoft Office 2010, Cisco Jabber, and other authorized applications. Additionally, you should have basic knowledge of the Mac operating system to support Apple PC users. The ideal candidate will possess broad experience in IT with a basic understanding of networks, servers, audio/video equipment, smart devices, and telecoms.

A successful candidate will possess a Bachelor's degree or equivalent in Computer Science or a related field, along with CompTIA A+ and/or Microsoft Certified Professional (MCP) certifications. Minimum of 4 years of IT experience is required, with expertise in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.

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