Customer Service Representative
4 weeks ago
As a Customer Experience Agent/Vehicle Detailer at SIXT Australia, you will be responsible for delivering exceptional customer service, creating sales opportunities, and ensuring rental vehicles meet the company's presentation standards.
Key Responsibilities
- Manage rental agreements, including opening and closing contracts.
- Sell additional over-the-counter rental products to customers.
- Organize fleet management, including vehicle inspections and damage recording.
- Handle customer interactions via phone, email, and face-to-face communication.
- Maintain a clean and safe working area, adhering to company standards.
- Deliver vehicles between sites and ensure they are presented to the required standard.
Requirements
- Flexibility to work a varied schedule, including weekends and public holidays.
- Exceptional customer service skills and experience.
- Ability to work in a team environment and meet targets.
- Strong verbal and written communication skills.
- Attention to detail and a strong work ethic.
- Current unrestricted driver's license and full working rights in Australia.
Benefits
- Competitive hourly rate, plus shift loadings and generous monthly incentives.
- Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership, including free Roadside Assistance and discounts on groceries, movie tickets, and more.
- Uniform and staff car parking provided.
- Award-winning employer, committed to diversity and inclusion.
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