
IT Service Delivery Lead
1 week ago
We are seeking an experienced and passionate Service Delivery Manager to lead one of our national teams of support technicians.
- Combine service excellence, team leadership, and operational oversight to deliver exceptional service to a portfolio of clients.
- Contribute to the end-to-end service experience for our clients, ensuring SLA adherence and day-to-day operations run smoothly.
- Work closely with internal teams to ensure service delivery is seamless and aligned with client needs.
- Liaise directly with customers to help ensure service delivery and support agreements are met and exceptions are captured and addressed.
- Play a role in escalations, working directly with clients and stakeholders across the business to get the best outcomes for clients.
- Solid commercial acumen and ability to deliver outcomes for clients.
This role combines technical expertise, leadership skills, and business acumen to drive service delivery excellence. You will be responsible for leading a high-performing team of support technicians and contributing to the overall success of our business.
The perfect candidate for this role will have a deep understanding of ITIL-based service delivery and a passion for structured, high-quality client service.
What We Offer- A competitive salary package
- 10 paid study days per year to support ongoing professional development
- A fast-paced and dynamic work environment with opportunities for growth and advancement
We value diversity and inclusion and welcome applications from candidates with a range of backgrounds and experiences. If you are passionate about delivering exceptional service and driving business results, we encourage you to apply.
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