Visitor Experience Coordinator

3 days ago

Albany, Western Australia beBeeExceptional Full time $74,000 - $86,000
Delivering Exceptional Visitor Experiences

As a Visitor Services Officer, you will play a key role in enhancing the overall visitor experience at our museum. Your primary responsibility will be to provide engaging and informative tours, utilizing technology and interpretive programs to bring history and culture to life.

Key Responsibilities:
  • Tour Delivery: Provide high-quality tours that cater to diverse audiences, ensuring a memorable and enjoyable experience for all visitors.
  • Customer Service: Offer exceptional customer service, responding to inquiries and resolving any issues that may arise during a visit.
  • Event Support: Assist with planning and execution of public events and functions, including setup, coordination, and pack-down.
  • Precinct Safety and Security: Ensure the safety and security of visitors within the museum precinct, adhering to established protocols and procedures.

To succeed in this role, you will need excellent communication skills, a passion for delivering exceptional visitor experiences, and the ability to work effectively in a fast-paced environment.

Our ideal candidate is a team player who is adaptable, flexible, and willing to go above and beyond to ensure the success of our museum's goals and objectives.

Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and problem-solving skills
  • Ability to work independently and as part of a team
  • Basic computer skills and familiarity with museum software

Benefits: Our organization offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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