Mentor Support Officer
4 weeks ago
We are seeking an experienced mentor to join our team as a Mentor Support Officer. As a Mentor Support Officer, you will play a pivotal role in providing vital mentoring and support services to our clients. Your primary objective will be to facilitate apprenticeship completions by addressing industry, workplace, and personal issues, ensuring early identification and mitigation of challenges that may arise during the training process.
Key Responsibilities- Conduct risk assessments with clients to identify any potential barriers to completion.
- Deliver in-person, phone and online mentoring support to clients, offering ongoing support and assistance throughout their training contract.
- Undertake contact visits with Key Client Group (KCG) clients to identify complex issues early.
- Develop and maintain Tailored Support Plans (TSP's).
- Ensure accurate and timely maintenance of databases and TSP's, adhering to compliance requirements.
- Deliver information sessions at school and community events to support and promote the value of apprenticeships, traineeships and the benefits of mentoring support.
- Host networking events to create engagement for First Nations and/or Women in Male Dominated Trades apprentices.
- Collaborate with key stakeholders in job search and employment services for job seekers.
- Knowledge and awareness of issues and potential barriers to completion of Apprenticeships.
- A minimum of 12 months relevant experience working with young people or proven relevant experience.
- Understanding of the issues faced by women in trades and/or male dominated work environments.
- Must be able to provide Apprentices with sound guidance in drawing from life experience, workplace knowledge, values and academic achievement.
- Excellent customer service skills.
- Excellent communication skills – oral and written.
- Ability to promote Australian Apprenticeships to prospective clients and represent our organisation at events.
- Understanding/knowledge of apprenticeships and traineeships.
- Ability to work to and deliver on KPIs.
- National Police Clearance, Drivers Licence & Working with Children Check (essential).
We are the Chamber of Commerce and Industry WA, an independent, not-for-profit organisation that has been the voice of business for more than 130 years. Our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed.
We are proud to be an Inclusive Employer for 2023-24 with Diversity Council Australia, and we welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.
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