Mentor Support Officer

4 weeks ago


Perth, Western Australia Chamber Of Commerce And Industry Of WA Full time

About the Role

We are seeking an experienced mentor to join our team as a Mentor Support Officer in Broome. As a Mentor Support Officer, you will play a pivotal role in providing vital mentoring and support services to our clients, with a particular focus on First Nations apprentices, Women in Trade, and their employers.

Key Responsibilities

  • Conducting risk assessments with clients to identify any potential barriers to completion.
  • Delivering in-person, phone, and online mentoring support to clients, offering ongoing support and assistance throughout their training contract.
  • Developing and maintaining Tailored Support Plans (TSPs).
  • Ensuring accurate and timely maintenance of databases and TSPs, adhering to compliance requirements.
  • Delivering information sessions at school and community events to support and promote the value of apprenticeships, traineeships, and the benefits of mentoring support.
  • Hosting networking events to create engagement for First Nations apprentices.
  • Collaborating with key stakeholders in job search and employment services for job seekers.

About You

To be a successful mentor, you will have the following skills and experience:

  • Knowledge and awareness of issues and potential barriers to completion of apprenticeships.
  • A minimum of 12 months relevant experience working with young people or proven relevant experience.
  • Ability to provide apprentices with sound guidance in drawing from life experience, workplace knowledge, values, and academic achievement.
  • Excellent customer service skills.
  • Excellent communication skills – oral and written.
  • Ability to promote Australian Apprenticeships to prospective clients and represent our organization at events.
  • Understanding/knowledge of apprenticeships and traineeships.
  • Ability to work to and deliver on KPIs.
  • National Police Clearance & Working with Children Check (essential).

About Our Organization

We are the Chamber of Commerce and Industry of WA, an independent, not-for-profit organization that has been the voice of business for over 130 years. Our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed.

Our Commitment to Diversity & Inclusion

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+, and people from culturally diverse backgrounds.

How to Apply

To apply, please submit your application through our website. We look forward to hearing from you.



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