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Customer Success Strategist

2 weeks ago

Sydney, New South Wales, Australia beBeeGrowth Full time $200,000 - $250,000
Unlock Business Growth

Promote customer success and drive growth by unlocking the full potential of Salesforce.

About the Opportunity

This individual contributor quota-carrying role offers high visibility and direct impact on customer success and company growth. We are seeking a strategic seller and trusted advisor who can advocate for Premier Success Solutions, support sales teams in positioning the value of Premier Success, and lead high-impact sales motions that deliver results for both customers and our business.

Your Impact
  • Drive Growth: Exceed regional targets by selling the Premier Success Plan to strategic accounts across the segment.
  • Co-Own the Sales Cycle: From identifying and qualifying high-potential opportunities to leading customer conversations and closing deals, you will be the sales expert for Premier Success.
  • Enable Confidence: Empower Sales teams through ongoing training, enablement, and coaching to confidently position Premier Success as a strategic advantage.
  • Build Relationships: With Sales leadership to review performance and identify strategies and opportunities for Premier sales.
  • Forecast with Precision: Own monthly and quarterly forecasting for your segment, ensuring accurate visibility and alignment with business goals.
  • Scale Strategically: Develop and manage scalable sales programs, partner with Sales leadership, and bring the Premier story to life through compelling narratives and enablement content.
  • Champion the Customer: Serve as a subject matter expert and trusted advisor to stakeholders, advocating for customer success through Premier's personalized approach.
Key Requirements
  • Experience in a direct or indirect quota-carrying sales role, preferably in SaaS or consulting.
  • Experience driving at-scale sales programs and selling motions in a technology environment.
  • Experience with CRM or Marketing Automation solutions, Success Plans experience a plus.
  • Proven track record of influencing across reporting lines and driving outcomes across matrixed teams.
  • Knowledge and experience working with the Public Sector or NGO Sector will be highly regarded.
Essential Skills
  • Strong executive presence and communication skills.
  • Comfortable engaging at the SVP/CXO level and tailoring messaging to diverse audiences.
  • Excellent presentation and storytelling abilities.
  • Analytical mindset with attention to detail and pipeline accuracy.
  • Comfortable with ambiguity and fast-paced environments.
  • Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in.
Why This Role Matters

Premier Success is a growth catalyst. By helping customers get the most from Salesforce, Premier Sellers fuel customer success and help our company grow responsibly and sustainably.