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Customer Success Strategist

3 weeks ago


Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $150,000
Drive Customer Success as a Strategic Leader

We are seeking an experienced leader to join our Customer Success team. In this role, you will be responsible for managing a high-performing team of Technical Success Managers and driving customer retention and expansion.

The ideal candidate will have a proven track record of success in customer-facing leadership roles, with expertise in customer relationship management, data analysis, and strategic planning. You will work closely with sales, marketing, and product teams to develop and execute strategies that drive customer growth and satisfaction.

Key Responsibilities
  • Grow and Lead a High-Performing Team: Manage a diverse team of Technical Success Managers based in Sydney and ensure they are equipped to provide top-notch support to customers.
  • Develop Strategic Plans: Collaborate with cross-functional teams to develop and execute plans that drive customer growth, retention, and expansion.
  • Deliver Revenue Results: Assume revenue responsibility for one of our fast-growing regions/segments and work to achieve quarterly renewal and expansion targets.
Benefits

As a member of our team, you will enjoy a comprehensive total rewards package, including base salary, incentives, and generous benefits. Our company values sharing its success with employees, and we believe in providing opportunities for growth and development.

You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. If you are a driven and resourceful leader who is committed to customer success, we encourage you to apply for this exciting opportunity.