Customer Success Strategist

1 day ago

Sydney, New South Wales, Australia beBeeEngagement Full time $150,000 - $190,000
Job Summary

The Engagement Manager plays a pivotal role in ensuring customer success by driving satisfaction throughout the entire customer lifecycle. This entails orchestrating engagement, delivering successful outcomes, and fostering long-term relationships.

As an Engagement Manager, you will be responsible for aligning customer needs with our products and services, identifying opportunities for growth, and developing tailored solutions to meet their requirements.

  • Foster strong relationships with customers, sales teams, and product stakeholders to drive business outcomes.
  • Collaborate with cross-functional teams to develop and deliver high-quality professional services and training engagements.
  • Analyze customer needs and identify areas for improvement to increase customer satisfaction and retention.
  • Demonstrate expertise in Databricks products and services, as well as industry trends and best practices.
Key Responsibilities:
  • Develop and execute engagement strategies to drive customer success and satisfaction.
  • Partner with sales teams to understand customer needs and preferences.
  • Collaborate with product teams to identify new opportunities and improve existing services.
  • Maintain deep knowledge of industry trends and best practices to stay ahead of competition.
Requirements:
  • Proven experience in senior customer-facing roles with excellent communication and interpersonal skills.
  • Strong leadership experience with the ability to enforce good project governance and drive delivery excellence.
  • Consistent track record of identifying customer needs and successfully implementing solutions.
  • Ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes.
  • Outstanding communication and customer relationship skills.
What We Offer:
  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
About Us:

We are a leading provider of innovative technology solutions. Our mission is to empower businesses to achieve their full potential through cutting-edge products and exceptional customer service.

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