Guest Services Director

3 weeks ago


Perth, Western Australia Pan Pacific Hotels Group Full time

The role of Guest Services Supervisor at Pan Pacific Hotels Group is a key position that requires exceptional leadership and customer service skills.

As a Guest Services Supervisor, you will be responsible for providing professional, courteous, and efficient level of service to all internal and external guests.

Key responsibilities include:

  • Guest Services: Respond to all guest requests based on LQA standards, provide room keys, and ensure accurate record-keeping.
  • Team Leadership: Lead, mentor, and supervise the Front Office team, ensuring smooth daily operations and high team performance.
  • Communication: Develop strong verbal and written communication skills for effective interactions with guests, team members, and other departments.
  • Operational Efficiency: Ensure accurate billing, smooth shift transitions, and efficient management of guest services during peak periods.

Requirements:

  • Ability to lead and manage a team.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in Opera, check-in/check-out procedures, and billing processes.

Benefits:

  • Discounted staff parking.
  • Complimentary meal while on shift.
  • 50% discounted food and beverages across all Oceania properties.
  • Discounted accommodation across worldwide Pan Pacific Hotels Group properties.

  • Guest Services Agent

    4 weeks ago


    Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Guest ExperiencesAs a Guest Services Agent at Parmelia Hilton Perth, you will play a vital role in creating unforgettable experiences for our guests. Located in the heart of the city, our hotel offers a sophisticated retreat from the hustle and bustle of urban life.About the RoleWe are seeking a highly motivated and customer-focused...


  • Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Guest ExperiencesAt DoubleTree by Hilton Perth Waterfront, we are committed to providing our guests with unforgettable experiences. As a Guest Services Agent, you will play a vital role in ensuring that our guests feel welcome and valued throughout their stay.Key Responsibilities:Reservation and Check-in Procedures: Conduct efficient...


  • Perth, Western Australia Holiday Inn Full time

    Transforming Guest ExperiencesHoliday Inn is seeking a dedicated Guest Service Agent to create unforgettable experiences for our guests. As a key member of our front office team, you will be responsible for delivering seamless transactions, offering local insights, and anticipating every detail to make our guests feel at home.Warmly welcome guests and...


  • Perth, Western Australia Pan Pacific Hotels Group Full time

    Job SummaryThe Guest Services Supervisor is responsible for providing exceptional customer service to guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of knowledge about the hotel's services and amenities.Key ResponsibilitiesRespond to guest inquiries and resolve issues in a professional and courteous...


  • Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Guest ExperiencesAmbitious and charismatic individuals sought to join our dynamic team at DoubleTree by Hilton Perth Waterfront as a Guest Services Agent. This exciting role offers a unique blend of customer-facing interactions, technical skills, and opportunities for growth and development.Key Responsibilities:Provide world-class...

  • Guest Services Host

    3 weeks ago


    Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Guest Experiences at Hilton Perth WaterfrontThe stories begin here at Hilton Perth Waterfront, situated in a prime position on the edge of the stunning Swan River. This stylish full-service hotel boasts panoramic river and city skyline views, featuring Reel Kitchen, 18 Knots Rooftop Bar, and picturesque banquet facilities. As a Guest...


  • Perth, Western Australia Pan Pacific Hotels Group Full time

    Job SummaryThe Guest Services Supervisor is responsible for leading the Front Office team to ensure smooth daily operations and high team performance. This role requires expertise in handling guest inquiries, complaints, and special requests, ensuring swift resolution and guest satisfaction.Key ResponsibilitiesRespond to all guest requests based on LQA...

  • Guest Services Lead

    5 days ago


    Perth, Western Australia Pan Pacific Hotels Group Full time

    About the RoleWe are seeking a highly skilled Guest Services Supervisor to join our team at Pan Pacific Perth.Job SummaryThis is an exciting opportunity for a seasoned hospitality professional to take on a leadership role and lead our Front Office team in delivering exceptional guest experiences.Key ResponsibilitiesLead, mentor, and supervise the Front...


  • Perth, Western Australia Pan Pacific Hotels Group Full time

    Job Title: Guest Services Team Lead">The Guest Services Team Lead is responsible for overseeing the daily operations of our Front Office team, ensuring smooth and efficient guest experiences.About Our Company">Pan Pacific Hotels Group is a leading hospitality company dedicated to delivering exceptional guest experiences. We pride ourselves on our commitment...


  • Perth, Western Australia YHA Australia Full time

    We are seeking a highly motivated and friendly Guest Service Team Member to join our team at YHA Fremantle.This is an exciting opportunity to work in a dynamic environment where you will be providing exceptional customer service, maintaining the highest standards of cleanliness, and contributing to a positive and inclusive workplace culture.As a Guest...


  • Perth, Western Australia Marriott Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Experience Expert to join our team at Marriott International. As a key member of our hotel staff, you will be responsible for delivering exceptional service to our guests and ensuring their stay with us is nothing short of memorable.Key ResponsibilitiesConcierge Services: Respond to guest...


  • Perth, Western Australia Marriott International Full time

    Guest Experience ExpertAbout the RoleThis role offers a unique opportunity to provide exceptional guest experiences at our waterfront location. As a Guest Experience Expert, you will be responsible for delivering warm and sincere greetings, engaging guests in conversation, and ensuring their stay is memorable.DutiesProcess all guest check-ins, confirming...


  • Perth, Western Australia Pan Pacific Hotels Group Full time

    Join the esteemed Pan Pacific Hotels Group as a Front Office Team Lead for our prestigious Guest Services department in Perth. We are seeking an exceptional individual to spearhead our front desk operations and provide unparalleled service to our discerning guests.About the RoleWe are looking for a seasoned professional with extensive experience in...


  • Perth, Western Australia Marriott International Full time

    Hotel Guest Experience Expert Job DescriptionWe are seeking a highly skilled and passionate Hotel Guest Experience Expert to join our team at Marriott International.About the RoleThis is an exciting opportunity for a customer-focused individual who is dedicated to providing exceptional guest experiences. As a Hotel Guest Experience Expert, you will be...


  • Perth, Western Australia Marriott International Full time

    About the RoleWe are seeking a highly skilled Guest Experience Expert to join our team at Marriott International. As a Guest Experience Expert, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide guests with a warm and sincere greeting, engaging them in...


  • Perth, Western Australia Marriott Full time

    The Westin Perth is seeking a skilled Guest Service Expert to deliver exceptional guest experiences.Key duties include:Processing operational needs and addressing guest requestsMaintaining guest accounts and assisting with enquiriesRotating shifts to cover overnight dutiesThis role requires a passion for delivering energetic customer service and a positive...


  • Perth, Western Australia AccorHotel Full time

    About AccorHotelAccorHotel is a leading hospitality company with a portfolio of luxury and upscale hotels around the world.Job Title: Executive Culinary DirectorWe are seeking an experienced and innovative Executive Culinary Director to join our team at ibis Perth. As a key member of our culinary leadership team, you will be responsible for driving the...


  • Perth, Western Australia Marriott Full time

    About Marriott InternationalMarriott International is a global leader in luxury hospitality, with over 100 award-winning properties worldwide. Our mission is to create experiences that exceed our guests' expectations and leave a lasting impression.We are seeking an experienced Front Office Supervisor to join our team at The Ritz-Carlton, where you will have...


  • Perth, Western Australia AccorHotel Full time

    Job Title: Executive Culinary DirectorAbout the Role:We are seeking an experienced Executive Culinary Director to lead our kitchen team in the development and design of a creative, seasonal menu that showcases the best local ingredients. As our Head Chef, you will be responsible for crafting and executing an innovative menu that reflects our refreshed venue...


  • Perth, Western Australia Marriott Full time

    Job SummaryThe Guest Experience Expert is a critical member of our team, responsible for delivering exceptional service to our guests in the Club Lounge. This role requires a passion for customer service and a commitment to ensuring that every guest has an unforgettable experience.About the RoleAs a Guest Experience Expert, you will be responsible...