Guest Service Professional

4 weeks ago


Perth, Western Australia Holiday Inn Full time

Transforming Guest Experiences

Holiday Inn is seeking a dedicated Guest Service Agent to create unforgettable experiences for our guests. As a key member of our front office team, you will be responsible for delivering seamless transactions, offering local insights, and anticipating every detail to make our guests feel at home.

  • Warmly welcome guests and acknowledge IHG Rewards Club members and returning guests.
  • Manage and receive payments for guest bookings, ensuring a swift and seamless check-in and check-out process.
  • Anticipate guests' needs and offer tailored recommendations to enhance their stay.
  • Be the trusted contact for guests, assisting with everything from bill issues to restaurant recommendations.

What We're Looking For

We're seeking an individual with previous experience in a Front Office position or with Opera (PMS) is highly regarded. Excellent communication and problem-solving skills are essential, as well as the ability to work a rotating roster, including shifts on weekends and Public Holidays. Fluency in the local language is a bonus, but not essential.

What We Offer

We provide a competitive salary, a wide range of benefits, and opportunities for growth and development. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance, and we're committed to supporting wellbeing in your health, lifestyle, and workplace.

Join Our Global Family

As a Guest Service Agent with Holiday Inn, you'll become part of our ever-growing global family. We give our people everything they need to succeed and provide opportunities for growth and development. If you're passionate about delivering exceptional guest experiences, we'd love to hear from you.



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