Guest Services Supervisor

4 weeks ago


Perth, Western Australia Pan Pacific Hotels Group Full time

Job Summary

The Guest Services Supervisor is responsible for providing exceptional customer service to guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of knowledge about the hotel's services and amenities.

Key Responsibilities

  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Process guest room assignments and ensure accurate room key distribution.
  • Maintain a high level of knowledge about the hotel's services and amenities, including room types, rates, and promotions.
  • Work closely with the Front Office team to ensure seamless communication and coordination.
  • Ensure accurate and timely processing of guest charges and payments.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Knowledge of hotel operations and procedures.
  • Ability to lead and motivate a team.

About Us

Pan Pacific Perth is an equal opportunity employer committed to creating a diverse and inclusive workplace. We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Supervisor.



  • Perth, Western Australia Pan Pacific Hotels Group Full time

    Job SummaryThe Guest Services Supervisor is responsible for leading the Front Office team to ensure smooth daily operations and high team performance. This role requires expertise in handling guest inquiries, complaints, and special requests, ensuring swift resolution and guest satisfaction.Key ResponsibilitiesRespond to all guest requests based on LQA...


  • Perth, Western Australia Pan Pacific Hotels Group Full time

    The role of Guest Services Supervisor at Pan Pacific Hotels Group is a key position that requires exceptional leadership and customer service skills.As a Guest Services Supervisor, you will be responsible for providing professional, courteous, and efficient level of service to all internal and external guests.Key responsibilities include:Guest Services:...


  • Perth, Western Australia Holiday Inn Full time

    Immerse yourself in delivering unforgettable guest experiences as our Front Office Supervisor.About the RoleWe're seeking a skilled Front Office Supervisor to oversee daily operations, lead a team of Guest Service Agents, and drive exceptional customer service. As a key member of our Front Office team, you'll be responsible for creating a seamless experience...

  • Guest Services Lead

    5 days ago


    Perth, Western Australia Pan Pacific Hotels Group Full time

    About the RoleWe are seeking a highly skilled Guest Services Supervisor to join our team at Pan Pacific Perth.Job SummaryThis is an exciting opportunity for a seasoned hospitality professional to take on a leadership role and lead our Front Office team in delivering exceptional guest experiences.Key ResponsibilitiesLead, mentor, and supervise the Front...

  • Guest Services Host

    3 weeks ago


    Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Guest Experiences at Hilton Perth WaterfrontThe stories begin here at Hilton Perth Waterfront, situated in a prime position on the edge of the stunning Swan River. This stylish full-service hotel boasts panoramic river and city skyline views, featuring Reel Kitchen, 18 Knots Rooftop Bar, and picturesque banquet facilities. As a Guest...


  • Perth, Western Australia Holiday Inn Full time

    Front Office Supervisor OpportunityWelcome to Holiday Inn West Perth, where we are seeking a skilled Front Office Supervisor to lead our team and deliver exceptional guest experiences. This is a fantastic opportunity to join a dynamic hotel team and contribute to the success of our property.About UsHoliday Inn West Perth is a modern hotel located in the...


  • Perth, Western Australia Marriott Full time

    About Marriott InternationalMarriott International is a global leader in luxury hospitality, with over 100 award-winning properties worldwide. Our mission is to create experiences that exceed our guests' expectations and leave a lasting impression.We are seeking an experienced Front Office Supervisor to join our team at The Ritz-Carlton, where you will have...

  • Guest Services Agent

    4 weeks ago


    Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Guest ExperiencesAs a Guest Services Agent at Parmelia Hilton Perth, you will play a vital role in creating unforgettable experiences for our guests. Located in the heart of the city, our hotel offers a sophisticated retreat from the hustle and bustle of urban life.About the RoleWe are seeking a highly motivated and customer-focused...


  • Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Guest ExperiencesAt DoubleTree by Hilton Perth Waterfront, we are committed to providing our guests with unforgettable experiences. As a Guest Services Agent, you will play a vital role in ensuring that our guests feel welcome and valued throughout their stay.Key Responsibilities:Reservation and Check-in Procedures: Conduct efficient...


  • Perth, Western Australia Holiday Inn Full time

    Transforming Guest ExperiencesHoliday Inn is seeking a dedicated Guest Service Agent to create unforgettable experiences for our guests. As a key member of our front office team, you will be responsible for delivering seamless transactions, offering local insights, and anticipating every detail to make our guests feel at home.Warmly welcome guests and...


  • Perth, Western Australia Hilton Hotels Full time

    Delivering Exceptional Guest ExperiencesAmbitious and charismatic individuals sought to join our dynamic team at DoubleTree by Hilton Perth Waterfront as a Guest Services Agent. This exciting role offers a unique blend of customer-facing interactions, technical skills, and opportunities for growth and development.Key Responsibilities:Provide world-class...


  • Perth, Western Australia Holiday Inn Full time

    Guest Experience SpecialistWe are seeking a highly skilled Front Office Supervisor to lead our team and deliver exceptional guest experiences. As a key member of our Front Office team, you will be responsible for managing daily operations, leading a team of Guest Service Agents, and ensuring seamless check-in and check-out processes.About the RoleCreate...


  • Perth, Western Australia Pan Pacific Hotels Group Full time

    Job Title: Guest Services Team Lead">The Guest Services Team Lead is responsible for overseeing the daily operations of our Front Office team, ensuring smooth and efficient guest experiences.About Our Company">Pan Pacific Hotels Group is a leading hospitality company dedicated to delivering exceptional guest experiences. We pride ourselves on our commitment...


  • Perth, Western Australia Marriott International Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Hospitality Supervisor to join our team at Marriott International. In this role, you will be responsible for providing exceptional customer service and ensuring that all guests have a memorable and enjoyable experience.


  • Perth, Western Australia YHA Australia Full time

    We are seeking a highly motivated and friendly Guest Service Team Member to join our team at YHA Fremantle.This is an exciting opportunity to work in a dynamic environment where you will be providing exceptional customer service, maintaining the highest standards of cleanliness, and contributing to a positive and inclusive workplace culture.As a Guest...


  • Perth, Western Australia RAC of WA Full time

    About the RoleRAC of WA is seeking an experienced Housekeeping Supervisor to lead our cleaning team at RAC Monkey Mia Dolphin Resort.Key ResponsibilitiesLead a high-performing housekeeping team to ensure exceptional cleanliness standards across the resort.Plan and coordinate daily room requirements, conduct pre-arrival checks, and maintain adequate supplies...

  • Pool Supervisor

    4 weeks ago


    Perth, Western Australia Marriott Full time

    About the RoleAs a Pool Supervisor at Marriott International, you will play a key role in delivering exceptional guest experiences at our luxurious poolside. This is an opportunity to showcase your customer service skills and create lifelong memories for our valued guests.Key ResponsibilitiesPromote a fun and relaxing atmosphere for guests by expressing a...


  • Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Manage the front desk operations, including check-in, check-out, and guest services.Supervise a team of front desk staff, providing guidance and support to ensure...

  • Electrical Supervisor

    1 month ago


    Perth, Western Australia GR Engineering Services Full time

    Electrical Supervisor OpportunityWe are seeking an experienced Electrical Supervisor to support our site Construction team and oversee our electrical works on our WA Project.Key Responsibilities:Successful execution of all delegated electrical works safely, within budget and to standard.Reporting to the Construction Manager.What We Offer:2:1 roster.Great pay...


  • Perth, Western Australia Marriott International Full time

    About the Role:The Front Office Supervisor is a key member of our hotel team, responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Manage the front desk operations, including check-in, check-out, and guest services.Provide excellent customer service, responding to guest inquiries and resolving...