Guest Experience Ambassador
3 weeks ago
Guest Experience Expert
About the Role
This role offers a unique opportunity to provide exceptional guest experiences at our waterfront location. As a Guest Experience Expert, you will be responsible for delivering warm and sincere greetings, engaging guests in conversation, and ensuring their stay is memorable.
Duties
- Process all guest check-ins, confirming reservations and issuing room keys.
- Coordinate with Housekeeping to track room readiness for check-in.
- Process all check-outs, resolving any late or disputed charges.
- Operate the telephone switchboard, answering calls and monitoring busy or unanswered lines.
Service Experience
- Answer, record, and process all guest calls, requests, and questions.
- Contact the appropriate individual or department to resolve guest calls or requests.
- Supply guests with directions and information regarding property amenities and services.
Concierge
- Respond to guest requests for special arrangements or services, such as transportation or reservations.
- Supply guests with directions and information regarding property amenities and services.
Club Concierge
- Monitor the club lounge for seating availability, service, and guest wellbeing.
- Maintain the cleanliness and condition of the bar, bar unit, tables, and other tools.
- Prepare and serve hot, cold, and/or alcoholic beverages.
Skills & Experience
- Responsible Service of Alcohol certification.
- I'm Alert Food Safety Certification.
- Experience working in customer service roles is preferred.
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
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