Guest Experience Ambassador

3 weeks ago


Perth, Western Australia Marriott International Full time

Guest Experience Expert

About the Role

This role offers a unique opportunity to provide exceptional guest experiences at our waterfront location. As a Guest Experience Expert, you will be responsible for delivering warm and sincere greetings, engaging guests in conversation, and ensuring their stay is memorable.

Duties

  • Process all guest check-ins, confirming reservations and issuing room keys.
  • Coordinate with Housekeeping to track room readiness for check-in.
  • Process all check-outs, resolving any late or disputed charges.
  • Operate the telephone switchboard, answering calls and monitoring busy or unanswered lines.

Service Experience

  • Answer, record, and process all guest calls, requests, and questions.
  • Contact the appropriate individual or department to resolve guest calls or requests.
  • Supply guests with directions and information regarding property amenities and services.

Concierge

  • Respond to guest requests for special arrangements or services, such as transportation or reservations.
  • Supply guests with directions and information regarding property amenities and services.

Club Concierge

  • Monitor the club lounge for seating availability, service, and guest wellbeing.
  • Maintain the cleanliness and condition of the bar, bar unit, tables, and other tools.
  • Prepare and serve hot, cold, and/or alcoholic beverages.

Skills & Experience

  • Responsible Service of Alcohol certification.
  • I'm Alert Food Safety Certification.
  • Experience working in customer service roles is preferred.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture.



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