Program Support and Service Delivery Specialist

12 hours ago


Canberra, ACT, Australia Department of Home Affairs Full time
About the Role

At the Department of Home Affairs, we are seeking a highly skilled Program Support and Service Delivery Specialist to join our team. In this role, you will play a key part in delivering high-quality support services to our customers.

Key Responsibilities
  • Build and maintain productive working relationships with team members and key stakeholders to ensure seamless service delivery.
  • Contribute to producing high-quality reports and portfolio documents that meet business needs.
  • Develop sound subject matter knowledge and professional judgment to inform decision-making.
  • Manage enquiries via various channels, providing timely and effective solutions to customers.
  • Recommend process improvements to enhance service delivery and workflow efficiency.
Requirements
  • You must be an Australian citizen.
  • A minimum of 1-2 years' experience in program support or a related field is required.
  • Strong communication, analytical, and problem-solving skills are essential for success in this role.
  • You should have the ability to work in a fast-paced environment and adapt to changing priorities.
About Us

The Department of Home Affairs is responsible for managing Australia's borders, enforcing immigration laws, and protecting national security. Our team is dedicated to delivering high-quality services to our customers and making a positive impact on the community.

What We Offer
  • A competitive salary package, including superannuation benefits and flexible working arrangements.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and inclusive work environment that values diversity and promotes work-life balance.
How to Apply

To be considered for this role, please submit your application and resume through our recruitment system. As part of your application, you will be required to provide a one-page response document outlining your relevant skills, experience, and achievements.



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