Service Delivery Manager

3 weeks ago

Canberra, ACT, Australia Carrier Full time

About the Role:

This is a challenging opportunity for an exceptional Service Manager to lead a team of service technicians and subcontractors at Carrier Global Corporation.

As a Service Manager, you will oversee and manage all aspects of the service delivery process, ensuring high-quality service delivery and fostering positive customer relationships.

Key Responsibilities:

  • Lead, manage, and mentor a team of service technicians, apprentices, and subcontractors.
  • Promote a positive work environment that encourages teamwork, accountability, and continuous learning.
  • Recruit, interview, hire, and train technicians to meet workload demands and fulfill customer requirements.
  • Organise and deliver relevant internal and external role meetings.
  • Collaborate with Service Planners, Service Administrators, and other functional team members to ensure delivery of service, maintenance works, and business requirements.
  • Oversee and manage the entire service delivery process, from initial service requests to contract renewals.
  • Manage the procurement of parts, materials, and tools necessary for maintenance, repairs, and emergency service calls.
  • Backlog (WIP) management, including forecasting, monitoring, and reporting the financial performance of service agreements, service repairs, and quoted works.
  • Review work orders, invoices, and resource expenditures for accuracy and efficiency in managing accounts receivable.
  • Address customer complaints and conduct satisfaction investigations to develop improvement plans.
  • Identify potential opportunities through the existing client base to generate new leads for the sales support team.
  • Provide technical expertise and support during the sales process.

Requirements:

  • Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines.
  • Demonstrated ability to manage and lead teams, fostering a collaborative and positive work environment to achieve common goals.
  • Exhibit a proactive and resourceful approach to problem-solving, showing the ability to take initiative and find innovative solutions.
  • Goal-driven with a keen eye for detail, ensuring high-quality service delivery and achieving desired outcomes.
  • Able to communicate clearly and concisely with team members, customers, and stakeholders, fostering positive relationships and effective collaboration.
  • Possess strong organisational abilities, enabling efficient management of tasks, resources, and time.
  • Familiarity with service processes and experience using Enterprise Resource Planning (ERP) software to streamline operations and enhance efficiency.
  • A team player with a can-do attitude who is agile, embraces change, and leads by example.
  • Ability to analyse data and information effectively, enabling informed decision-making and continuous process improvement.
  • Experience in managing accounts or driving business development within the HVAC service industry, showcasing the ability to build and maintain strong customer relationships.

About the Company:

Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating solutions that matter for people and our planet for generations to come.

  • Service Delivery Manager

    4 weeks ago

    Canberra, ACT, Australia NetApp Full time

    Job Title: Service Delivery ManagerAt NetApp, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing the day-to-day delivery of services to our Managed Service customers.Key Responsibilities:Lead the development of standards, policies, and procedures within the...

  • Service Delivery Manager

    1 month ago

    Canberra, ACT, Australia Carrier Full time

    Job Summary:We are seeking a highly skilled Service Delivery Manager to oversee and manage all aspects of our service delivery process. This includes contract delivery, contract renewals, account receivable management, team coordination, and customer relationship management.Key Responsibilities:Lead and manage a team of service technicians, apprentices, and...

  • Service Delivery Manager

    3 weeks ago

    Canberra, ACT, Australia Datacom Full time

    About the RoleAs the Senior Service Delivery Manager, you will be responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts.You will provide a single point of contact for customers in relation to the provision of contracted services and are responsible for aligning the customers'...

  • Service Delivery Excellence Manager

    1 day ago

    Canberra, ACT, Australia Singtel Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Excellence Manager to oversee tactical service delivery in the Network domain for a major client at Optus. The successful candidate will ensure the delivery of all in-scope contracted services to agreed Service Levels within budget.

  • IT Service and Project Delivery Manager

    1 month ago

    Canberra, ACT, Australia KBR Full time

    About the Role:KBR is seeking an experienced IT Service and Project Delivery Manager to join our team. As a key member of our organization, you will be responsible for establishing and managing service level agreements for KBR across Defence services, systems, and applications.Key Responsibilities:Develop and maintain relationships with key stakeholders...

  • IT Service and Project Delivery Manager

    4 weeks ago

    Canberra, ACT, Australia KBR Full time

    About the Role:KBR is seeking an experienced IT Service Manager to lead the delivery of IT services for Defence projects. The successful candidate will have a strong background in IT service management, with a focus on delivering high-quality services that meet or exceed customer expectations.Key Responsibilities:Develop and maintain relationships with key...

  • Service Delivery Manager

    4 weeks ago

    Canberra, ACT, Australia Qscan Radiologic Clinics Full time

    About Qscan Radiologic ClinicsAt Qscan Radiologic Clinics, we are committed to providing exceptional patient care and are seeking an experienced Service Delivery Manager to lead our medical imaging teams in Canberra.Job SummaryWe are looking for a skilled Service Delivery Manager to oversee the day-to-day operations of our medical imaging clinics, ensuring...

  • Strategic Service Delivery Manager

    3 weeks ago

    Canberra, ACT, Australia Singtel Full time

    Unlock Your Potential as a Client Delivery Manager at SingtelWe are seeking a talented Client Delivery Manager to oversee tactical service delivery in the Network domain for a major client. Your key responsibilities will include ensuring the delivery of all in-scope contracted services to the agreed Service Levels within budget. This role will involve...

  • Service Delivery Excellence Manager

    7 days ago

    Canberra, ACT, Australia Carrier Full time

    The role of Service Delivery Excellence Manager at Carrier Global Corporation is a challenging and rewarding opportunity for an experienced professional to lead the service delivery process in Canberra, Australia.This key position involves overseeing and managing all aspects of service delivery, including contract delivery, account receivable management,...

  • Process Manager

    3 weeks ago

    Canberra, ACT, Australia Kinetic IT Full time

    Process Manager - IT Service DeliveryWe are seeking a skilled Process Manager to lead our Federal Government customer’s enterprise Service Integration & Management (SIAM) framework. The successful candidate will have expertise in Change Management and project governance, ensuring alignment and consistency across the customer and wider SIAM environment.This...

  • Senior Service Delivery Manager

    4 weeks ago

    Canberra, ACT, Australia Datacom Full time

    About the RoleDatacom is seeking a Senior Service Delivery Manager to ensure customer satisfaction is high by providing quality services delivered to customers in accordance with contracts.As the Senior Service Delivery Manager, you will be responsible for providing a single point of contact for customers in relation to the provision of contracted services...

  • Senior Service Delivery Manager

    1 month ago

    Canberra, ACT, Australia Datacom Full time

    About the RoleDatacom is seeking a Senior Service Delivery Manager to ensure customer satisfaction is high by providing quality services delivered to customers in accordance with contracts. As a key member of our team, you will provide a single point of contact for customers in relation to the provision of contracted services and be responsible for aligning...

  • Service Delivery Manager

    5 days ago

    Canberra, ACT, Australia Singtel Full time

    Job SummaryWe are seeking an experienced Service Delivery Manager to oversee the tactical service delivery in the Network domain for a major client at Optus.About the RoleThe successful candidate will be responsible for ensuring the delivery of all in-scope contracted services to the agreed Service Levels within budget. This includes orchestrating service...

  • Service Delivery Manager

    3 weeks ago

    Canberra, ACT, Australia Datacom Full time

    About the RoleDatacom is seeking a Senior Service Delivery Manager to ensure customer satisfaction by providing quality services in accordance with contracts. You will be responsible for providing a single point of contact for customers and aligning their requirements with Datacom's service levels.Key ResponsibilitiesEnsure governance across all areas of...

  • Client Delivery Manager

    1 month ago

    Canberra, ACT, Australia Singtel Full time

    Delivering Excellence in Network ServicesAt Optus, we are seeking a Client Delivery Manager to oversee the tactical service delivery in the Network domain for a major client. This role involves ensuring the delivery of all in-scope contracted services to the agreed Service Levels within budget.Your Key ResponsibilitiesEnsure SLAs are met through proactive...

  • Senior IT Service Delivery Manager

    1 week ago

    Canberra, ACT, Australia KBR Inc. Full time

    We are seeking a highly skilled Senior IT Service Delivery Manager to lead our team of technical experts. This is an exciting opportunity for someone with strong leadership and technical skills to drive success in our dynamic environment.KBR Inc., a leading provider of science, technology, and engineering solutions, offers a competitive salary package that...

  • ITIL Service Delivery Lead

    1 month ago

    Canberra, ACT, Australia Ignite Recruitment Full time

    About the Role:We are seeking an experienced ITIL Service Delivery Lead to join our team at Ignite Recruitment. As a key member of our IT service desk, you will be responsible for managing IT service delivery functions, including change management, issues and problem management, and resolution.Key Responsibilities:Contribute to the development and...

  • Service Delivery Strategist

    3 days ago

    Canberra, ACT, Australia Singtel Full time

    Unlock the Future of Network ManagementWe are seeking a seasoned professional to take on the role of Service Delivery Strategist at Optus, driving the delivery of in-scope contracted services in the Network domain for our major clients.About the RoleDevelop and execute strategic plans to ensure seamless service delivery, aligning with business objectives and...

  • IT Service and Project Delivery Director

    2 weeks ago

    Canberra, ACT, Australia KBR Full time

    About the Role:The IT Service and Project Delivery Manager is a critical position within KBR, responsible for ensuring the effective delivery of IT services to our Defence customers. This role requires a strong understanding of IT service management, including ITIL frameworks, and the ability to lead a team in delivering high-quality services.Key...

  • IT Services Delivery Expert

    5 days ago

    Canberra, ACT, Australia Green Light Full time

    About the RoleWe are seeking an IT Services Delivery Expert to join our Canberra based team. This is a fantastic opportunity to work with a leading IT services business and contribute to the delivery of exceptional projects.Key Responsibilities:Configure and manage MDM Intune, Exchange Online, and M365 SharePoint OneDrive environments.Provide user support...