Customer Experience Ambassador

4 weeks ago

Brisbane, Queensland, Australia UniLodge Full time

Experience a rewarding career with UniLodge as a Customer Service Coordinator. We offer a supportive environment, opportunities for growth, and a comprehensive benefits package.

Job Description

We're seeking a passionate customer-focused professional to join our team on a Full-Time basis. As a Customer Service Coordinator, you'll play a vital role in creating a welcoming environment for our student residents, providing exceptional guest experiences, and fostering a safe, secure, and healthy living environment.

Responsibilities:
  • Create a friendly atmosphere and deliver outstanding resident experiences
  • Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
  • Monitor and report concerns or issues relating to resident safety and wellbeing, escalating as needed
  • Coordinate and execute administrative duties, including incoming and outgoing mail, filing, etc.
Requirements

To be successful in this role, you'll need:

  • A background in reception or hospitality, which will provide a solid foundation for this position
  • A passion for delivering exceptional guest experiences
  • Resilience and ability to work under high pressure in a fast-paced environment
  • Excellent communication skills, both written and verbal
  • High levels of computer literacy with the ability to learn new systems
  • A 'we care' attitude
  • Unrestricted work rights in Australia
  • National Police Check (completed within the last 3 months), at your own cost
  • Working with Children's Check (QLD)
  • Ability to commit to a 38-hour work week, Monday - Friday
What We Offer

As a valued member of our team, you'll enjoy:

  • A full uniform provided
  • Opportunities for career progression and development
  • Personal and professional growth through online and face-to-face training and courses
  • A focus on employee wellbeing, including access to Employee Assistance Programs
  • An inclusive culture in a diverse, collaborative, and fun team environment
  • Various leave options, including two weeks paid parental leave, study leave, and more
  • Strong focus on employee engagement, including annual feedback surveys and access to our community platform (Viva Engage)
  • Performance recognition programs and rewards: On-The-Spot Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards
  • Flu vaccinations – Company Funded
  • Generous referral bonus (up to $1,000 AUD/NZD)
  • Access to Insider Rates at Essence Hotels and Apartments

The estimated salary for this role is around $55,000 - $65,000 per annum, depending on experience. We offer a competitive remuneration package that reflects your skills and qualifications.

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