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We are seeking a highly skilled and motivated Patient Liaison Officer to support patient admissions and financial classification across multiple facilities.
This role is ideal for individuals who possess exceptional customer service skills, can effectively communicate with patients and families, and have a willingness to work in a dynamic environment.
Key Responsibilities:- Support patient admissions and financial classification across facilities.
- Assess patient eligibility and maintain compliance with health policies.
- Collaborate with clinical and administrative teams to support private and compensable patient processes.
- Manage overseas visitor billing and provide education to staff on revenue procedures.
- Exceptional customer service and verbal communication skills.
- Ability to have difficult conversations with patients and families.
- Willingness and ability to work a rotating roster.
- Accurate word processing skills and competent use of software.
- Ability to work independently and problem solve with limited guidance.
This position plays a vital role in enhancing both patient experience and financial outcomes. As a key member of our team, you will have the opportunity to make a real difference in the lives of our patients and their families.
