Wonthaggi Banking Expert

1 week ago

Melbourne, Victoria, Australia beBeeSpecialist Full time

Deliver exceptional banking experiences to every customer as a specialist in our Wonthaggi Branch.

You will have in-depth conversations with customers about how we can support their overall banking needs, including home loans, business banking and financial advice.

Complete financial health checks to assess customers' financial needs and identify any changes. Provide options for the customer through education and demonstration of our in-branch technology and digital banking options.

Problem solve and provide effective solutions while championing our processes and procedures.

We are looking for someone with proven experience delivering exceptional customer service ideally in financial services, retail or hospitality.

Excellent communication skills and the ability to articulate financial terms in a clear way are essential. You should be able to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.

A genuine interest in building a career and improving the financial wellbeing and lives of our customers is required.

**Key responsibilities include:**

  • Providing exceptional customer service and support
  • Completing financial health checks and providing recommendations
  • Demonstrating and educating customers on our in-branch technology and digital banking options
  • Solving problems and providing effective solutions

**What we look for in a candidate:**

  • Proven experience delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a busy commercial environment
  • Genuine interest in building a career and improving the financial wellbeing and lives of our customers

We want to make finding your dream job as easy as possible. If you require additional support please contact HR Direct.

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