Expert Banking Professional

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $110,000

About the Role:
We're looking for a Customer Solutions Specialist to join our team. As a Customer Solutions Specialist, you'll be responsible for delivering an exceptional experience by meeting customers' end-to-end banking needs. Whether you're assisting customers with enquiries, educating them about our online platforms or recommending products and services that best suit their needs, you'll value how it feels to make a difference in people's lives.

Your Key Responsibilities:
You'll make your mark by:

  • Delivering win-win solutions for our bank and our customers.
  • Developing an expert understanding of customers' current and future goals, you'll design solutions that meet their needs, objectives and interests.
  • Keeping up with constant change. You'll educate and support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
  • Guiding customers through personalised lending solutions. By exploring tailored personal loans and credit card options, you'll help customers achieve their goals.
  • Being a lifelong learner. Bring your brilliant mind, and we'll help you take your career to the next level with on-the-job training and other learning opportunities.
  • Building connections. A new role at the Bank means supporting our customers, giving back and making our communities a better place... while having some fun along the way

About Our Ideal Candidate:
To succeed in this role, you'll consistently deliver exceptional customer service. We'd love you to have:

  • Proven ability to achieve sales results through solutions that truly meet customer's needs.
  • Confidence to communicate with new and existing customers face to face and over the phone.
  • The ability to quickly build relationships and rapport with customers and colleagues.
  • Eagerness to understand and share what makes our bank different.
  • Drive for collaboration - mateship is crucial for us to work together and achieve our goals.
  • Experience in consumer lending - a plus but certainly not essential.

About Us:
Here's why working with us matters:

  • We believe in big impact that matters.
  • We're a team that truly values you – and that gets more and more diverse, every day.
  • We offer flexible policies and a team that believes in you.
  • We provide access to a great range of benefits, including health and wellbeing support, learning opportunities and more.

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