Customer Service Leadership Role
3 days ago
This is an exciting opportunity to take on a leadership role in our customer service operations. As a Customer Service Manager, you will be responsible for leading and elevating our client's customer service team.
Key Responsibilities- Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
- Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
- Develop and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
- Act as a key point of contact for escalated customer issues, utilizing your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
Requirements:
- Strong leadership and management skills with experience in leading high-performing teams.
- Excellent communication and interpersonal skills with the ability to work effectively with cross-functional teams.
- Proven ability to manage multiple priorities and projects simultaneously.
Benefits:
This role offers a competitive salary and benefits package, as well as opportunities for career growth and development.
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