Customer Service Leadership Role

2 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000
Key Responsibilities

We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.

You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.

  • Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.

About the Role

This role involves developing and implementing customer service procedures, SLAs, and performance metrics. You will collaborate closely with internal teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.

You will also plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.

The ideal candidate has a proven track record in customer service management or team leadership roles, preferably within the automotive, trade, or a related technical industry.

They must possess excellent communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.

A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction is essential.

  • A minimum of 1+ years of experience in a customer service management or team leadership role.
  • Proven Bachelor Degree or Equivalent.
  • Exceptional communication and interpersonal skills.
  • A proactive, problem-solving mindset.

Benefits

This role offers a competitive salary range and opportunities for professional growth and development. You will work in a dynamic, fast-paced environment with a talented team of professionals who share a passion for delivering exceptional customer experiences.

We offer flexible working arrangements, comprehensive training programs, and ongoing support to help you achieve your career goals.

What We Offer

We are committed to providing a supportive and inclusive work environment that fosters collaboration, creativity, and innovation. Our team members enjoy a range of benefits, including:

  • Professional development opportunities.
  • Flexible working arrangements.
  • Comprehensive training programs.
  • Ongoing support and guidance.

How To Apply

If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for this role. We look forward to receiving your application.

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