Customer Service Leadership Role
2 days ago
Customer Service Manager
">This is a key leadership role that focuses heavily on motivating and leading the team to enable a consistent and high standard of customer service and experience. The role involves leading and directing the daily activities of the team to ensure the overall organizational objectives are successfully achieved.
">Key Responsibilities:
">- Lead and direct the daily activities of the Customer Care Team to ensure the overall organizational objectives are successfully achieved.">
- Develop and implement Key Performance Indicators (KPIs) to identify and correct service deficiencies and work closely with the wider Operations Lead Team for process improvement through root cause analysis and preventative and corrective actions.">
- Responsible for managing the CC Teams hours, completing the timesheets and approving leave through Workday for HR and Payroll monthly.">
- Work closely with all areas of the business to provide superior customer service and develop a Customer Care Team who adopt a collaborative approach cross functionally to the benefit of our customers and our organization.">
Requirements:
">Minimum 2 years of customer service / internal sales and/or Victaulic product knowledge.
">Must possess proficient software skills such as Microsoft Office – Word, Excel and Teams and knowledge of an ERP system, esp. SAP, Lawson M3 preferred.
">Must be goal-oriented, reliable, self-motivated and able to multi-task effectively.
">Willing to be flexible within our working schedules and work occasional overtime.
">Ability to read and understand blueprint and schematic drawings and interpret technical manuals.
">Problem solver, hands-on, flexible and willing to take initiative.
">Understands the benefit to working together as a team, good interpersonal skills and able to communicate with all levels of people.
">Experience in planning/buying activities
">Inventory management skills.
">Strong coordination and follow-up skills
">Can communicate fluently in English.
">Benefits:
">A competitive salary and benefits package.
">Ongoing training and development opportunities.
">A dynamic and supportive work environment.
">The opportunity to work with a talented and experienced team.
">Others:
">We are an equal opportunities employer and welcome applications from all qualified candidates.
">Thank you for your interest in this exciting opportunity.
"],-
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