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Service Leadership Role

3 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000
Job Opportunity

We are seeking an experienced Customer Service Team Leader to join our team in Rocklea, Queensland.

Responsibilities
  • Maximise the performance of the local customer service team by leading their work and driving results
  • Develop and implement improved processes to ensure seamless communication between stakeholders
  • Deliver exceptional customer service to a portfolio of key customer accounts
  • Support the team by handling escalations and overseeing order processes as required
  • Coach and develop the customer service team to meet service level targets and achieve target goals
  • Generate reports to track relevant KPIs and provide insights for improvement
  • Assist the team in providing excellent phone and email-based customer service
Career Advancement

This role offers a varied career journey with opportunities for experiential learning through cross-functional and lateral moves. We value diversity and seek curious individuals who thrive in a dynamic environment.

Requirements
  • Proven experience in leading Customer Service teams in a fast-paced environment
  • Excellent communication skills – both written and verbal
  • Strong organisational skills and ability to manage multiple projects with fixed deadlines
  • Previous experience using CRM systems (SAP and Microsoft Dynamics experience is highly regarded)
  • A customer-centric mindset and positive demeanour

Candidates from both internal and external backgrounds are encouraged to apply. If you are looking for a challenging opportunity, please submit your application now.