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Customer Service Coordinator

2 months ago

Frenchs Forest, New South Wales, Australia Healthcare Professionals Group Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our global corporate healthcare company, you will play a critical role in managing cases and bookings for Australian hospitals, communicating with hospital representatives and teams.

Key Responsibilities
  • Manage bookings for hospitals in Outlook calendar and Excel
  • Accurately create invoices in SAP
  • Liaise with cross-functional teams - warehousing and sales reps
  • Take inbound phone calls and enquiries
Requirements
  • SAP experience is necessary - please do not apply if no prior experience with SAP ERP
  • Strong understanding of Microsoft suite (especially Excel, SharePoint & Outlook)
  • High attention to detail
  • Ability to work autonomously and as part of a team
  • Necessity to be agile and pivot according to business needs
  • Need to be able to commute to Frenchs Forest 5 days per week
  • Ability to problem solve & investigate
  • Clear and concise written and verbal communication skills
About Us

Healthcare Professionals Group is a leading recruitment agency specializing in biotechnology, medical devices, pharmaceutical, and scientific companies. We are committed to providing world-class service and effective treatments quickly, sustainably, and economically to enhance the quality of life for customers worldwide.