Department Operations Manager

1 month ago


Cairns City, Queensland, Australia coles Full time

About Coles

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Coles is an Australian icon at the heart of the nation, and as a Department Operations Manager, you'll play a crucial role in making a difference in our customers' lives.

As a key member of our team, you'll have full accountability for the day-to-day running of your department, ensuring exceptional presentation, welcoming and engaging experiences for our customers, team members, and local community.

About the Role

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  • You will report to the Grocery Department Manager and take pride in contributing to a store that consistently meets sales targets, cost control, and rostering requirements.
  • With direct/indirect leadership experience, you'll lead, coach, and develop your team to maintain excellent department standards, ensuring disciplined stock rotation routines, inspiring customers through presentation, merchandising, and stock management.
  • To delight our customers with an outstanding shopping experience, you'll need to maintain and nurture a culture where people and food safety are inherent.

About You and Your Skills

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  • Prior experience working in a fast-paced environment will serve you well in this role.
  • Demonstrated leadership skills, including leading, coaching, and developing a team, will enable you to drive results and meet business objectives.
  • Your ability to inspire customers through presentation, merchandising, and stock management will be essential in delivering an exceptional shopping experience.
  • A strong focus on maintaining a safe work environment, adhering to company policies and procedures, and upholding high standards of customer service will be expected.

Key Responsibilities:

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  • Maintain a positive and inclusive workplace culture, promoting teamwork and open communication.
  • Develop and implement effective strategies to improve customer satisfaction and loyalty.
  • Monitor and manage department performance, identifying areas for improvement and implementing changes as needed.

Salary Estimate: $80,000 - $110,000 per annum, depending on location and experience.



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