ICT Services Expert

3 days ago

Adelaide, South Australia beBeeInnovative Full time $55,000 - $73,000

Our client specializes in health, striving to build confidence and trust with their customers, empower consumers, and promote best practice.

This role is part of a small team focused on creating a positive work culture and providing excellent training and development opportunities.

Clearance: Baseline required.

Key Responsibilities:

- Provide level 1 and 2 ICT services and support solutions to internal stakeholders, including service management, incident and problem management, and digital literacy.
- Collaborate with the business to understand user requirements, desktop operating environment issues, and pain points. Work with ICT teams to remediate and communicate with the business.
- Contribute to critical incidents, ensuring timely and effective management and escalation of issues, accurate and timely reports to ICT leadership.
- Stay up-to-date with ongoing learning and training opportunities.
- Work effectively with internal and external stakeholders.
- Contribute to the Service Desk and Support strategy in consultation with your line manager.
- Assist in project work and other duties as directed.
- Foster a positive culture that values innovation and ideas.

About You:

- High motivation, positive attitude, and team player
- Strong ICT Service desk experience
- Ability to work autonomously and efficiently
- Effective communication and team-building skills
- Values a positive work culture and innovation

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