WFI Client Service Consultant

2 weeks ago


Bunbury, Western Australia IAG Full time
About the Role

We are seeking a highly skilled and motivated Client Service Consultant to join our team at WFI, a leading rural, business, and strata insurer. As a Client Service Consultant, you will play a critical role in delivering exceptional customer experiences and making a positive impact on our clients' lives.

Key Responsibilities
  • Restore faith in our clients by providing timely and effective solutions to their insurance needs.
  • Create memorable customer experiences through proactive communication and empathy.
  • Make their world a safer place by providing expert advice and guidance on insurance products and services.
About You

We are looking for a talented individual who is tech-savvy, confident in using multiple systems and platforms, and able to make decisions and work within business guidelines and processes. You will have well-developed rapport-building, active listening, and communication skills, as well as the ability to work autonomously and use initiative.

About Us

WFI has been one of Australia's leading rural, business, and strata insurers since 1919. We have a strong commitment to delivering exceptional customer service and making a positive impact on our clients' lives. As part of IAG, the largest general insurance group in Australia and New Zealand, we underwrite over $13 billion of premium per annum.

What We Offer
  • Grow your financial future with 13% superannuation as standard.
  • Access up to 50% off home and motor insurance.
  • Flexibility and support to live life to the full.
  • Work in a team who care about people and community.
  • Receive meaningful recognition through an award-winning system.
  • Keep your skills current and accredited with the IAG Academy portal.

We are committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. Apply today to join our team and make a difference in the lives of our clients.



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