Luxury Guest Experience Specialist

3 days ago

Sydney, New South Wales, Australia beBeeService Part time $60,000 - $90,000
Front Desk Representative

This role represents a vital connection point for our guests, serving as the initial impression and setting the tone for their entire experience.

You will be responsible for managing check-ins and check-outs, handling bookings and transactions, and providing valuable insights to enhance each stay. Additionally, you will act as a trusted support system for our guests, anticipating their needs, resolving concerns, and ensuring their time with us is seamless and enjoyable.

  • Deliver a warm welcome that sets the stage for a memorable guest experience
  • Manage guest bookings, up-sell opportunities, and offer suggestions to improve their stay
  • Handle cash and credit transactions efficiently
  • Recognize IHG Rewards Club members and returning guests, extending personalized service in person or over the phone
  • Maintain impeccable grooming standards and serve as a brand ambassador
  • Provide exceptional support, addressing guest concerns, offering local knowledge, and looping in management when necessary
Key Requirements

We seek an individual with:

  • A valid working visa for Australia without restrictions (please note sponsorship is not available)
  • Prior experience as a Front Desk Representative at a luxury hotel is preferred; ideally, you have spent at least one year in a front desk or similar position
  • Essential certifications include RSA
  • A high school diploma or equivalent qualification is required; a college or university degree would be advantageous but not essential
  • Experience in Opera would be beneficial
  • A passion for delivering luxury experiences, with a willingness to go above and beyond to personalize guest stays and provide local insights
  • Ongoing availability to work flexibly, including nights, weekends, and public holidays
  • Impeccable grooming standards and good personal hygiene
  • An organized approach, enabling you to handle large volumes of information and multiple requests simultaneously
  • Effective communication and writing skills
  • Physical fitness, as you will be on your feet most of the day and occasionally required to lift, push, or pull objects weighing up to 23 kg
What We Offer

We provide our team members with everything they need to succeed, including a competitive salary, a comprehensive benefits package, and ongoing training opportunities.

Our benefits include:

  • A full uniform, complete with laundry services for business attire
  • Impressive room discounts, allowing you to explore our properties at a reduced rate
  • A competitive products and services discount program
  • Ongoing support and development opportunities to help you grow in your career

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