Technical Support Professional

6 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time
Job Description:

As a Technical Support Engineer, you will play a vital role in providing high-quality technical support to our customers via various communication channels. Your primary responsibility will be to troubleshoot and resolve complex technical issues efficiently.

Key Responsibilities:
  1. Troubleshooting and Problem-Solving: Use software tools to diagnose and solve complex technical issues, ensuring timely resolution for our customers.
  2. Communication Skills: Conceptualize and articulate ideas clearly and concisely, effectively communicating with customers and colleagues.
  3. Process Compliance: Resolve problems in compliance with established processes, ensuring seamless customer experiences.
  4. Issue Escalation: Ensure timely escalation of critical customer-related issues through proper channels, maintaining open lines of communication.
  5. Collaboration: Collaborate with other Technical Support specialists and R&D engineers to drive innovation and improve technical support services.
  6. Relationship Building: Develop and maintain strong relationships with new and existing customers, fostering trust and loyalty.
Required Skills and Qualifications:
  • Technical Expertise: Possess excellent administration and troubleshooting knowledge of various Windows operating systems, networking principles, and IP protocols.
  • Software Experience: Have experience working with SQL databases, video security systems over IP, and CCTV systems or access control.
  • Professional Certifications: Hold relevant professional certifications such as CCNA or equivalent, showcasing expertise in network administration and security.
Benefits:
  • Compensation Package: Enjoy an attractive compensation package that reflects your value to the organization.
  • Training and Development: Participate in our Training Tuition Reimbursement Program, enhancing your skills and knowledge.
Others:

If you are passionate about delivering exceptional technical support and possess the required skills and qualifications, we encourage you to apply. We look forward to reviewing your application and discussing this opportunity further.

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