Technical Support Professional
4 days ago
A professional technical support engineer role available in the Customer Experience and Success organization.
About the RoleThis is a position focused on delivering seamless support experiences through trust and confidence building with customers.
Key Responsibilities:- Ownership, troubleshooting and solving customer technical issues
- Accelerating career growth by honing problem-solving, collaboration and research skills and developing technical proficiency
- Minimum 3 years of experience in technical support, consulting or information technology
- Bachelor's degree in Computer Science, Information Technology or related field
- Strong understanding of Defender for Endpoint and Defender AV on Windows client/server
- Troubleshooting of scanning and performance issues
- Alert and incident investigation
This flexible work arrangement allows up to 50% remote work from home. Microsoft empowers every person and organization to achieve more. Employees come together with a growth mindset, innovate to empower others and collaborate to realize shared goals.
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