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Claims Settlement Manager

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Sydney, New South Wales, Australia beBeeLeadership Full time $70,000 - $90,000
Claims Settlement Leadership Position

Job Summary:

We are seeking a skilled and strategic leader to oversee the performance of a team of claims settlement specialists. The ideal candidate will have experience in driving operational efficiency, enhancing insurer relationships, and delivering exceptional results.

Key Responsibilities:

  • Lead and motivate a team of claims settlement specialists to achieve agreed KPIs and deliver outstanding results.
  • Conduct regular 1:1s, performance reviews, and quality checks, providing constructive feedback and development plans.
  • Drive process improvements and identify opportunities to enhance operational efficiency and insurer relationships.
  • Manage team productivity, timekeeping, leave, and performance data, ensuring smooth day-to-day operations.
  • Provide training and develop resources for claims and recovery teams.
  • Analyse and report on team performance, case law developments, and operational trends to senior management.
  • Approve settlements, recovery rates, task extensions, and other key decisions within delegation authority.
  • Ensure compliance with WHS requirements, company policies, and industry regulations.

Requirements:

  • Proven leadership skills with the ability to motivate and develop high-performing teams.
  • Strong analytical, negotiation, and problem-solving abilities.
  • Excellent numeracy, literacy, and presentation skills.
  • Attention to detail, integrity, and a results-driven mindset.
  • Ability to work effectively under pressure and meet deadlines.

Benefits:

This role offers an exciting opportunity to join our team and contribute to our success. If you are a motivated and strategic leader looking for a new challenge, we encourage you to apply.