Senior Claims Manager
2 weeks ago
This role involves managing a diverse portfolio of claims from inception through to resolution.
You will be responsible for investigating liability, analysing medical and rehabilitation data, assessing claim values, and negotiating settlements.
- Investigating and managing claims, including communication with solicitors or direct claimants by phone, correspondence and/or attending settlement conferences and/or hearings
- Obtaining and reviewing medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims
- Ensuring legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports
- Achieving effective strategies to resolve claims cost efficiently
- Ensuring early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries
- Negotiating claims settlements with solicitors in line with legislative, regulatory and procedural guidelines
- Providing an excellent level of customer service to the public, employers and injured claimants through compliance with legislation, timely response times and efficiency in processing
Our organisation offers a stimulating and varied work environment, continuous challenges and opportunities for professional growth.
This position may be suitable for candidates who are recent law graduates or due to complete their studies.
Requirements- Sound knowledge and experience in handling CTP or personal injury claims or Law is preferred
- Tertiary qualifications, including Legal, Allied Health or Insurance would be advantageous
- Excellent analytical skills and technical skills
- High attention to detail
- Pro-active and energetic team player
- Highest professional approach to all aspects of claims handling
- Excellent verbal communication skills and the ability to listen, build rapport, communicate complex information and negotiate with a variety of internal and external stakeholders
- Strong administrative and written skills
- Strong commitment and a high degree of integrity to help meet and exceed customer expectations
- A positive attitude and willingness to contribute to workplace improvement and changes
- Employee discounts and rewards - exclusive offers on retailers
- Study support - We encourage external learning and offer study support to eligible employees
- Parental Leave - Permanent employees who are primary carers are offered 20 weeks parental leave
- Wellness - A wide range of initiatives to promote health and wellbeing
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