Highly Skilled IT Professional

1 day ago


Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $140,000

About Us

We are dedicated to protecting online users from automated bot attacks.

Our team of innovators is committed to creating a safe online experience for everyone.

We've grown from a small operation to a global business, protecting some of the world's most well-known brands.

As a Senior Technical Support Engineer, you'll thrive in a problem-solving environment, communicate effectively, and navigate complex technical issues with confidence.

  • Provide high-quality technical support through multiple channels.
  • Troubleshoot complex issues related to networking, web applications, APIs, and cloud-based architectures.
  • Analyze logs, network requests, and error messages to diagnose problems.
  • Document findings, solutions, and workarounds for both customers and internal teams.
  • Collaborate with Product and Engineering teams to provide customer feedback and influence product improvements.
Key Requirements:
  • 5+ years experience in a highly technical support role.
  • Bachelor's Degree or higher in Computer Science or equivalent demonstrated experience.
  • Strong communication and problem-solving skills.
  • Ability to communicate technical information effectively.
  • Expertise in troubleshooting and debugging complex technical issues.
  • Familiarity with HTTP, request/response, and cloud infrastructure.


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