Highly Skilled System Professional

24 hours ago

Sydney, New South Wales, Australia beBeeSystemEngineer Full time $90,000 - $125,000

Job Summary

We are seeking highly skilled professionals to join our team as System Engineers. This is an exciting opportunity for ambitious and process-driven engineers who are passionate about delivering exceptional customer service.

About the Role

  • Provide exemplary customer service via phone, email, and remote monitoring systems.
  • Exposure to assist clients on a day-to-day basis and provide service desk support through ticketing systems.

Key Responsibilities:

  • Hardware troubleshooting and replacement, networking, server management, Microsoft 365 administration, and support.
  • Work with a ticket-based system, managing own tasks and incidents.
  • Provide support to proactive and project teams.
  • Deliver on projects such as site deployment, laptop builds, network devices, server infrastructure, M365, and Cloud.
  • Record and complete documentation as required through ITGlue and Sharepoint.

Requirements:

  • Customer-focused with multitasking and dealing with customers of varying IT capability.
  • Minimum 2-6 years MSP service desk experience.
  • Experience with Autotask or ConnectWise, N-Able, ITGlue, Sharepoint, Windows Desktop support.
  • Microsoft 365 and Azure knowledge.
  • Windows Server, Active Directory, Exchange server, TCP/IP, DNS, DHCP experience.
  • Ability to work autonomously within a geographically spread team.
  • Australian Driver's License and own car.
  • IT Certifications/Degree/Diploma preferred.

What We Offer:

  • Competitive remuneration and profit-sharing scheme.
  • Flexible working arrangements including WFH in Melbourne or hybrid setup in Sydney.
  • Excellent office facilities and onsite parking in Sydney North West & Hills District.

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