Customer Service Representative

3 weeks ago

Darwin, Northern Territory, Australia Lawrence & Hanson Full time
About Us

Lawrence & Hanson is a leading electrical wholesaler in Australia, with a rich heritage dating back to 1886. We pride ourselves on providing quality products, expert advice, and technical support to our customers across various market sectors.

About the Role

We are seeking a highly motivated and customer-focused individual to join our branch team as a Customer Service and Sales Representative. As a key member of our team, you will be responsible for providing exceptional sales and service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide outstanding customer service on the counter, via phone, and through email
  • Prepare accurate quotes for customers and develop strong relationships with them
  • Be a product knowledge expert, helping customers find the products they need
  • Work collaboratively with the team to ensure our branch is presented in the best possible way
Requirements:
  • Customer and sales-focused with experience in a similar role
  • Excellent problem-solving skills to support customers in finding what they need
  • Proficient with computer technology and systems (training will be provided)
  • A positive and optimistic attitude, with a high level of initiative to support team members and customers
  • A strong sense of urgency, with the ability to multitask in a fast-paced environment
What We Offer:
  • A great place to work, with a fun and high-performing team
  • Development opportunities, including externally recognized training
  • Financial incentives, including a profit share scheme
  • A chance to work for a global leader in B2B distribution of electrical products
How to Apply:

If you are a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply. Please submit your application, including a cover letter, and we will review your qualifications.

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