Customer Service Representative

3 weeks ago


Darwin city centre, Northern Territory, Australia Kinetic IT Full time

About the Role

We are seeking a skilled Customer Service Representative to join our Darwin team, providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide technical support and troubleshooting assistance to clients via phone and email
  • Log and escalate technical issues to cross-functional teams
  • Collaborate with vendors and service providers to resolve technical issues
  • Publish and review knowledge-based articles to improve customer support

Requirements

  • Experience in a customer-centric role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Australian citizenship to obtain NT Police Criminal History Check

About Kinetic IT

We are a 100% Australian-owned organisation, delivering exceptional service that exceeds our customers' expectations. We pride ourselves on our open and supportive culture, where everyone has a voice and opportunities for growth and development.

What We Offer

  • Regular fun company and social events
  • Vendor Exam Support, ITIL 4 Training, and free access to a training platform
  • Dedicated professional development reviews every 6 months

Apply Now



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