Guest Service Representative
4 weeks ago
About the Role
We are seeking a skilled Guest Service Officer to join our team at Hyatt Hotel Canberra. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities
- Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
- Handle guest check-ins and check-outs efficiently, adhering to hotel credit and cash handling policies.
- Offer guests information on hotel amenities, services, and local attractions.
- Respond to guest calls and requests, employing problem-solving strategies to resolve any issues.
- Utilize hotel software to record guest information accurately.
Requirements
- Good computer skills and ability to work under pressure.
- Positive attitude and strong communication skills.
- Diploma or certificate in Hospitality or Tourism Management is desirable.
- Knowledge of Opera and experience in the Travel/Hotel industry is highly regarded.
What We Offer
- Competitive above-award wage rates.
- Access to employee benefits, including complimentary shift meals and discounts on food and beverage outlets.
- Training and development opportunities with over 2000 online learning modules.
- Laundered uniforms and a diverse, inclusive work environment.
- Complimentary and discounted accommodation at Hyatt properties worldwide.
About Hyatt
At Hyatt, we care for people so they can be their best. Our company values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity, and Respect guide our actions and decisions. Join our team and become part of a global hospitality brand that prioritizes people and exceptional guest experiences.
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