Guest Service Representative

4 weeks ago

Canberra, ACT, Australia Accor Full time

Job Title: Guest Service Agent

Company Description: Accor is a leading hospitality company with a presence in over 100 countries. Our hotels offer a unique blend of comfort, style, and service, making us the perfect choice for travelers and locals alike.

Job Description:

Key Responsibilities:

  • Provide exceptional guest service by responding to guest requests efficiently and courteously.
  • Manage arrivals and departures of guests, ensuring a smooth and seamless experience.
  • Communicate with housekeeping, reservations, and maintenance departments to ensure all guest requests and needs are met.
  • Actively resolve guest issues and challenges presented on shift.
  • Maintain a high level of professionalism and accuracy with all accounting functions.

Qualifications:

  • You are interested in self-development and furthering your hospitality career.
  • You are passionate, curious, innovative, and knowledgeable to enhance our guest experience.
  • You are often the first point of contact for guests and visitors.
  • You are responsible for completing a wide variety of front office tasks, ensuring that every day is different.
  • You want "ownership" and a sense of autonomy in your day-to-day operations.
  • You are focused on building a culture of teamwork and exceptional service.
  • You are someone who goes the extra mile to provide a memorable guest experience with the ability to multitask.
  • You have strong communication skills and pride in personal presentation.
  • You are a passionate person who is able to make both your colleagues and guests smile.
  • You are someone with apparent energy and a positive attitude, that you will bring with you to every single shift.

What's in it for you:

  • The opportunity to work in a dynamic and fast-paced environment.
  • Discounted accommodation and F&B in Accor hotels worldwide from Day 1.
  • ASR & Tenure Milestone recognition.
  • Accor partnership discounts.
  • Employee Assistance Programs and much more.

Our commitment to Diversity & Inclusion:

  • We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
  • We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

  • Guest Service Representative

    4 weeks ago

    Canberra, ACT, Australia Accor Full time

    Job Title: Guest Service AgentJob Summary:We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Novotel Canberra. As a key member of our front office team, you will be responsible for delivering exceptional guest service, managing arrivals and departures, and ensuring a seamless experience for our guests.Key...

  • Guest Service Representative

    4 weeks ago

    Canberra, ACT, Australia Hyatt Corporation Full time

    About the RoleWe are seeking a skilled Guest Service Officer to join our team at Hyatt Hotel Canberra. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProvide warm and welcoming greetings to guests, ensuring a positive...

  • Guest Service Representative

    4 weeks ago

    Canberra, ACT, Australia Hyatt Corporation Full time

    About the RoleWe are seeking a skilled Guest Service Officer to join our team at Hyatt Hotel Canberra. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProvide warm and welcoming greetings to guests, ensuring a positive...

  • Guest Service Representative

    2 months ago

    Canberra, ACT, Australia Grupo Mantra Full time

    Mantra Chatswood is a thriving business and shopping district hotel, located 10km north of Sydney's CBD. The hotel offers contemporary, apartment-style accommodation, featuring 165 Studio, one and two-bedroom apartments, each stylishly decorated and equipped to cater to all Sydney accommodation travel needs.About the Role:Oversee the daily operations of the...

  • Canberra Guest Service Representative

    2 weeks ago

    Canberra, ACT, Australia Rydges Full time

    About Rydges CanberraRydges Canberra is a leading hotel chain in Australia, offering a unique blend of heritage charm and modern local hospitality. As a Guest Service Agent, you will be part of a dynamic team that brings a refreshing atmosphere to the everyday.About the RoleWe are looking for an enthusiastic and positive individual to join our team. Key...

  • Guest Services Ambassador

    2 weeks ago

    Canberra, ACT, Australia Hyatt Full time

    About the RoleThe Bell Attendant/Concierge is the first point of contact for guests upon arrival, creating a warm and welcoming experience. This role is responsible for ensuring the smooth transition of guests from the lobby to their rooms, while also providing exceptional service and exceeding their expectations.Key ResponsibilitiesWelcome guests to the...

  • Canberra Guest Service Agent

    4 weeks ago

    Canberra, ACT, Australia Rydges Full time

    About Rydges CanberraRydges Canberra is a leading hotel in the heart of the capital city, offering a unique blend of heritage charm and modern local hospitality. Our hotel's generous-sized rooms and stylish surroundings bring a dynamic and refreshing atmosphere to the everyday.About the RoleWe are seeking a highly motivated and enthusiastic Guest Service...

  • Canberra Guest Service Ambassador

    4 weeks ago

    Canberra, ACT, Australia Rydges Full time

    About Rydges CanberraRydges Canberra is a leading hotel in the heart of the capital city, offering a unique blend of heritage charm and modern local hospitality. As a Guest Service Agent, you will be part of a dynamic team that provides exceptional service to our guests.About the RoleWe are seeking a highly motivated and enthusiastic individual to join our...

  • Guest Service Officer

    2 weeks ago

    Canberra, ACT, Australia Hyatt Corporation Full time

    About the RoleWe are seeking a Guest Service Officer to join our Front Office team at Hyatt Hotel Canberra.As a Guest Service Officer, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Your main responsibilities will include:Greeting guests in a friendly and hospitable...

  • Front Office Representative

    3 weeks ago

    Canberra, ACT, Australia Accor Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Representative to join our team at Accor. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing arrivals and departures, and ensuring a seamless experience for our guests.Key ResponsibilitiesManage guest arrivals and...

  • Customer Service Representative

    2 weeks ago

    Canberra, ACT, Australia Hyatt Corporation Full time

    About the RoleAs a Guest Service Officer at Hyatt Hotel Canberra, you will be part of a team that embodies the company's values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity, and Respect.Key ResponsibilitiesProvide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional...

  • Service Representative

    4 weeks ago

    Canberra, ACT, Australia Cleanaway Full time

    About the RoleWe are seeking a highly skilled and motivated Service Representative to join our team at Cleanaway. As a Service Representative, you will be responsible for providing exceptional customer service and ensuring the efficient delivery of our services to our clients.Key ResponsibilitiesDrive company trucks to customer sites to provide a range of...

  • Service Representative

    4 weeks ago

    Canberra, ACT, Australia Cleanaway Full time

    About the RoleWe are seeking a highly motivated and experienced Service Representative to join our team at Cleanaway. As a Service Representative, you will be responsible for providing exceptional customer service and ensuring the efficient delivery of our services to our clients.Key ResponsibilitiesDrive company trucks to customer sites to provide a range...

  • Service Representative

    3 weeks ago

    Canberra, ACT, Australia Cleanaway Full time

    About the Role:We are seeking a skilled Service Representative to join our team at Cleanaway. As a Service Representative, you will be responsible for providing exceptional customer service and ensuring the efficient delivery of our services.Key Responsibilities:Drive company trucks to customer sites to provide a service, maintaining and cleaning equipment...

  • Service Representative

    3 weeks ago

    Canberra, ACT, Australia Cleanaway Full time

    About the Role:We are seeking a skilled Service Representative to join our team at Cleanaway. As a Service Representative, you will be responsible for providing exceptional customer service and ensuring the efficient operation of our waste management services.Key Responsibilities:Drive company trucks to customer sites to provide a range of services,...

  • Customer Service Representative

    3 weeks ago

    Canberra, ACT, Australia Murrays Full time

    **Customer Service Role at Murrays**We are seeking a skilled Customer Service Representative to join our team at Murrays. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.**Key Responsibilities:**Provide timely and effective responses to customer...

  • Customer Service Representative

    2 days ago

    Canberra, ACT, Australia Zeus Street Greek Full time

    Job Opportunity at Zeus Street GreekWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative.About Us:Zeus Street Greek is a fast-paced, casual Greek food business serving traditional family recipes with a modern twist. Our restaurants offer a welcoming atmosphere where customers can enjoy delicious...

  • Customer Service Representative

    6 days ago

    Canberra, ACT, Australia Murrays Full time

    We are seeking a Customer Service Representative to join our team at Murrays. As a frontline customer service role, you will be the first point of contact for our customers, providing exceptional service and support.The ideal candidate will have great communication skills, customer service experience, and the ability to work effectively in a team and...

  • Customer Service Representative

    3 weeks ago

    Canberra, ACT, Australia Frontline Recruitment Group Full time

    About the roleWe are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. In this role, you will be responsible for maintaining the overall cleanliness and tidiness of the depot/showroom, ensuring equipment is cleaned, function tested, fueled, and stored appropriately for pick-ups and drop-offs.Key...

  • Customer Service Representative

    3 weeks ago

    Canberra, ACT, Australia Murrays Full time

    At Murrays, we're seeking a skilled Customer Service Consultant to join our Canberra team. As a frontline customer service representative, you'll play a vital role in ensuring our customers receive exceptional service.Key Responsibilities:Provide top-notch customer service in a fast-paced environmentWork effectively in a team and independently to meet...