Customer Service Ambassador

7 hours ago


Canberra, ACT, Australia Hyatt Full time
About Us

Hyatt Hotel Canberra - A Park Hyatt Hotel is Canberra's first hotel located in the heart of the capital.

We interweave the hidden mystique of the 1920s with modern Art Deco designs, offering an escape within a heritage-inspired setting.

Your Benefits
  • Complimentary and discounted accommodation at Hyatt properties worldwide
  • Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets
  • Training and development opportunities with over 2000 online learning modules to support your career development
  • Above award wages
  • Access to our employee assistance program
  • Being part of a diverse and inclusive team, passionate about their work
About the Role

We are seeking a passionate and customer-focused Guest Service Officer to join our front office department, where you will create a welcoming experience for our guests through helpful and exceptional service.

This role involves handling guest calls and enquiries, greeting and assisting with check-in and check-out, and resolving service-related concerns.

Some key responsibilities include:

  • Ensuring smooth and efficient operation of the Front Office on a day-to-day basis
  • Handling internal and external phone calls, relaying messages with proficiency
  • Operating and controlling the telephone switchboard
  • Handling guest enquiries and requests, requiring a thorough knowledge of Canberra and its surrounding areas
  • Receiving Room Service orders and promptly relaying them with the Room Service Kitchen and team
  • Efficiently processing guest arrival and departures through smooth check-in and check-out experiences


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