IT Support Operations Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeTechnical Full time $90,000 - $120,000

First-Line IT Support Technical Lead

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The IT support technical lead role is pivotal in delivering exceptional first-line IT support for hardware, software, and user account management. This position focuses on ensuring internal teams have the tools and systems they need to operate at their best.

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In this fast-paced environment, you will play a key role in maintaining operational efficiency and driving continuous improvement by leveraging your technical expertise and acumen. You will mentor and coach team members to help them grow in their roles and develop their skills.

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As part of a dynamic team, you will be expected to lead by example, fostering a culture of high standards, accountability, and continuous learning. If you're someone who thrives in a challenging environment, is driven to make a meaningful impact, and enjoys coaching others, we'd love to hear from you.

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Key Responsibilities:

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  • Provide technical leadership by guiding IT support operations to align with company goals, focusing on endpoint hardware, software, security, and user account management.">
  • Lead by example by setting a high standard of IT support and service across the organisation.">
  • Support team skills growth by onboarding and mentoring new team members effectively.">
  • Ensure service excellence by overseeing daily operations to consistently meet high standards in service delivery.">
  • Safeguard system health by ensuring timely completion of key maintenance tasks, including hardware and software installations and vulnerability management.">
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Requirements:

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  • Experience in a Service Desk or similar IT specialist role (2+ years).">
  • Proven ability to lead a team, with a focus on consistently monitoring quality and output.">
  • Experience in evaluating and recommending new software or platforms and supporting their adoption and implementation.">
  • Skilled in building and maintaining relationships with key stakeholders.">
  • Demonstrated ability to make informed, independent decisions that align with IT policies and risk management principles.">
  • Completion of Year 12 or an equivalent qualification.">
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