Knowledge Strategist

3 days ago

Melbourne, Victoria, Australia beBeeKnowledgeManagement Full time $90,000 - $123,456
Job Overview

We are seeking a skilled professional to fill the role of Knowledge Management Specialist. As a key member of our team, you will play a crucial part in improving customer and employee satisfaction while driving cost efficiency through better knowledge management.

This is an exciting opportunity for individuals with 4+ years of experience in knowledge management, information science, organisational development or related fields. The ideal candidate will be able to contribute to operationalising the Knowledge Management Framework aligned with our strategic goals.

Main Responsibilities:
  • Identify and embed best practices across the organisation to enhance collaboration, consistency and content quality.
  • Design and deliver training sessions to enhance team capabilities and adoption of knowledge management practices.
  • Foster a culture of continuous improvement and collaboration by working closely with stakeholders, facilitating tool adoption and standardised workflows.
  • Create and maintain comprehensive documentation, guides, and reference materials that align with existing policies and industry good practices.
  • Support the knowledge management framework and co-authors from various business units in the creation, development and use of internal knowledge content and governance framework.
  • Lead quality assurance and optimisation of knowledge workflows by collaborating with content creators, subject matter experts, reviewers and approvers to maintain high standards.
About You
  • Demonstrated experience in technical writing including producing, reviewing and documenting to a high standard.
  • Extensive experience in developing standards, processes and procedures.
  • Experience in Confluence and Salesforce in the context of knowledge management.
  • Familiarity of the use of AI to summarise, classify and extract knowledge from unstructured and semi-structured content.
  • Experience in a fast-moving transformation environment.
  • Excellent communication and stakeholder management skills.

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